OT_3OS5OS - Dell Upgrade from 3Y Basic Onsite to 5Y Basic Onsite - Extended service agreement - parts and labour - 2 years (4th/5th year) - on-site - business hours / 5 days a week - response time: NBD

Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. 

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

• Product images are for illustrative purposes only therefore the delivered product may vary from the one shown above.
• In some cases, packaging may differ from OEM/original retail box. For bulk orders that are packaged together, product manuals or CDs may not always be available for each item.
• The shipping cost added at the checkout is a general estimate which is subject to change depending on size/weight/quantity of ordered goods.
• Orders that contain end of life (EOL) products that are no longer in production may be replaced by a compatible product with the same FRU number offering same functionality.
• Refurbished printers may not have full ink cartridges or laser toners.
• Once an order is processed at our warehouse, it cannot be cancelled. A returned order will likely incur a restocking fee. See RMA page for details about restocking fees.
• Please note if you are concerned about any of the above conditions or have any questions, we highly recommend that you contact us on sales@ithardwaregroup.co.uk or call 020 37908599 before placing an order